Frequently asked questions

Most orders are delivered within 3-5 business days across India, and 1-2 days in major metro cities. You'll receive a tracking link via email and SMS as soon as your order ships.

Yes, cash on delivery is available on most pin codes across India, alongside UPI, credit/debit cards, and net banking at checkout.

Once your order ships, you'll receive a tracking link via email and SMS to follow your package in real time. You can also check order status by logging into your account.

Currently, we ship across India only. We're working on expanding to more regions soon — follow us on Instagram for updates.

Yes, orders above ₹499 qualify for free shipping across India. Orders below this amount have a small delivery fee calculated at checkout.

We offer hassle-free returns within 7 days of delivery for unused, unopened products in original packaging. Simply contact our support team to start a return or exchange.

Refunds are processed within 5-7 business days after we receive and inspect your returned item. The amount is credited back to your original payment method.

For hygiene and safety reasons, opened food, treats, and grooming consumables cannot be returned unless the product is defective or damaged on arrival.

If your order arrives damaged or incorrect, contact us within 48 hours of delivery with photos, and we'll arrange a free replacement or full refund.

Yes! Every product is checked for pet-safe, non-toxic materials, and we clearly list age, size, and breed suitability on each product page to help you choose the right fit.

Most of our sized products (like harnesses, collars, and chew toys) include a size guide directly on the product page based on your pet's weight and breed. If unsure, our support team can help you pick the right size.

Our grooming and wellness products are formulated with pet-safe, vet-reviewed ingredients. Product-specific certifications and ingredient details are listed on each product page.

Yes! Furrishta offers toys, treats, grooming essentials, and accessories for dogs, cats, and small pets like rabbits and hamsters. Browse by category using our navigation menu.

We recommend inspecting chew toys weekly and replacing them once they show signs of significant wear, cracking, or small parts coming loose, to keep playtime safe.

We accept UPI, credit/debit cards, net banking, popular wallets, and cash on delivery (COD) on eligible orders across India.

Yes, our checkout is fully encrypted and secure. We never store your full card details, and all payments are processed through trusted, PCI-compliant payment gateways.

No, you can check out as a guest. However, creating a free account lets you track orders, save addresses, and check out faster next time.

Yes! Sign up for our newsletter to receive exclusive first-order discounts and early access to new product launches and sales.